DUAL Terms & Conditions

What you need to know when working with us

DUAL’s 2021 invoice terms are 3 days for initial deposit invoices e.g. to begin work and 7 days for all other invoices, which do need to be paid in full please. Automated reminders will be triggered once an invoice is overdue and then again every 14 days.

Business Rebrand package

  • Includes 6 Creative Services: Brand Strategy, Brand Identity, UX, Web Design, Webflow Development & Marketing
  • Includes 2 Reviews: After 3 Months and 6 Months
  • Includes 8 Interactions: 6 Video Calls and 2 Emails
  • All fixed-fee costs are based on DUAL’s 2021 rate
  • A deposit invoice of 40% is required to book the work into our schedule and to commence the project
  • A milestone invoice of 40% will be sent on UX sign-off
  • A balance invoice of 20% will be sent on Webflow Development sign-off and launch of the new website
  • The fee includes up-to two iterations of Brand Identity and Web Design based on review feedback
  • Additional Brand Identity and Web Design changes (beyond two iterations) will be charged per hour
  • Major changes to Creative Brief during project, may result in additional costs and will be charged per hour
  • Provision of content (e.g. text, photography & videos) to be provided by or sourced by client
  • Fixed-fee cost does not include purchasing stock imagery, paying for hosting or domains
  • The website will be built within Webflow to enable DUAL to utilise it’s user-friendly and intuitive CMS editor
  • The website will need to be hosted with Webflow (via DUAL) which will cost you as the client $20 per month for Webflow's CMS plan

Website Redesign package

  • Includes 6 Creative Services: Digital Strategy, Digital Alignment, UX, Web Design, Webflow Development & Marketing
  • Includes 1 Review: After 6 Months
  • Includes 7 Interactions: 4 Video Calls and 4 Emails
  • All fixed-fee costs are based on DUAL’s 2021 rate
  • A deposit invoice of 40% is required to book the work into our schedule and to commence the project
  • A milestone invoice of 40% will be sent on UX sign-off
  • A balance invoice of 20% will be sent on Webflow Development sign-off and launch of the new website
  • The fee includes up-to two iterations of Web Design based on review feedback
  • Additional Web Design changes (beyond two iterations) will be charged per hour
  • Major changes to Website Brief during project, may result in additional costs and will be charged per hour
  • Provision of content (e.g. text, photography & videos) to be provided by or sourced by client
  • Fixed-fee cost does not include purchasing stock imagery, paying for hosting or domains
  • The website will be built within Webflow to enable DUAL to utilise it’s user-friendly and intuitive CMS editor
  • The website will need to be hosted with Webflow (via DUAL) which will cost you as the client $20 per month for Webflow's CMS plan

Webflow Hosting via DUAL

As a Webflow Expert Professional Partner, DUAL host all websites with Webflow through their Client Billing programme. This ensures that you as the client can choose to be billed monthly or annually, with your automated payments going directly to Webflow via our Team Account.

Read more information on Webflow's excellent AWS Hosting