Our Ethos & Experience

Working together, we can achieve more

DUAL's evolution developed from a shared philosophy on how clients deserve to be treated by digital design agencies. We have taken everything we have learned over the years and distilled it into our binding ethos.

We value long-term creative partnerships

As a potential client of ours, we would like you to feel that we are the right fit for your business. We aim to ensure that you will enjoy working with us from initial engagement, through each service, to the website launch and beyond.

It is our sincere belief that long-term creative partnerships are forged through trust and transparency. That is why collaboration, education, and empowerment are the three pillars that guide the overall thinking that goes into our Brand and Digital roadmaps.

Building trust and long-term relationships

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Our Ethos

DUAL's guiding principles

  • Be polite, be friendly
  • Prompt with replies and proposals
  • Fixed-fee pricing
  • No outsourcing
  • Direct client interaction with designer
  • Quarterly/Biannual client reviews
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Our Experience

20 years and counting includes

  • Working on the web, since the dawn of the internet (yes really that long!)
  • Learning from multiple agencies (what works, what doesn't)
  • Leadership of a creative design team
  • Management of client accounts in a diverse range of sectors, from luxury brands, FMCG and finance to sports, retail and technology.
  • 4 Languages
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